WHAT IS REMOTE SUPPORT?
We are now offering remote support, which is perfect for resolving small issues such as virus and spyware issues, computers running slower than they should be or Windows problems, when an on-site visit is not possible.
A qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again.
The whole process is entirely safe and secure as our software works on a single use basis, we will not have access to your machine after the repair takes place.
REMOTE SERVICES AVAILABLE
We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.
No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.
WHAT DO I NEED TO HAVE ON MY COMPUTER?
The most important thing to have is a reasonable internet connection, a basic broadband connection is ideal for most cases. The only other thing you require is a web browser - we take care of the rest!
If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.