K&A IT Solutions Ltd - Computer and Laptop Repair Service Simple solutions to your computer related problem Contact us on: Phone: 077927 34252, 078180 94494 E-mail: info@knait.co.uk
K&A IT Solutions Ltd - Computer and Laptop Repair Service                       Simple solutions to your                                    computer related problemContact us on:Phone:  077927 34252, 078180 94494E-mail:   info@knait.co.uk

WHAT IS REMOTE SUPPORT?

 

We are now offering remote support, which is perfect for resolving small issues such as virus and spyware issues, computers running slower than they should be or Windows problems, when an on-site visit is not possible.

 

A qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again.

 

The whole process is entirely safe and secure as our software works on a single use basis, we will not have access to your machine after the repair takes place.



REMOTE SERVICES AVAILABLE


  • Setup and Configure Emails

  • Maintenance and Updates

  • Some Internet Issues

  • Program Installations and Tutoring

  • Virus, Spyware and Trojan Removal

  • Improving Computer Speed

  • Windows Errors and Bugs

  • Windows and Internet Pop-Ups

HOW DOES IT WORK?

 

  • Call us on 077927 34252 or 078180 94494 to obtain a 6-digit PIN code

  • Enter the PIN code into the box below

  • A qualified technician will repair your computer remotely

  • A receipt for the work is emailed out to you



Enter your PIN code to be connected with our technician



Enter your 6-digit code

HOW SAFE IS IT?

We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.


CAN ANYONE ELSE SEE MY FILES WHILE YOU ARE CONNECTED?

No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.

 

WHAT DO I NEED TO HAVE ON MY COMPUTER?

The most important thing to have is a reasonable internet connection, a basic broadband connection is ideal for most cases. The only other thing you require is a web browser - we take care of the rest!

 

If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.



K&A IT Solutions Ltd

Computer and Laptop Repair Service

Address

53 Windmill Rise  

York

YO26 4TU

K&A IT Ltd can help! Call our tech support line now:

 

077927 34252

078180 94494


Or fill out our Contact us form.

Opening Hours

UK Computer Repair Companies